Smart Virtual Agent

AI Chatbot

ASTRI’s speech recognition incorporates the researches in speech-to-text in Cantonese mixed with English, speaker diarization, voiceprint verification and indexing to address the challenges of information retrieval from a large quantity of audio.

Supports both real time and offline transcribing

Supports both real time and offline transcribing

Cantonese / English mixed

Putonghua / English mixed

Accuracy 85+% in specific domain

Emotion detection

Audio indexing

ASTRI’s AI Agent support customizable chatbots through innovations in leveraging deep learning, semantic analytics, and speech recognition & generation with NLP.  It is proven effective in enhancing operational efficiency and improving customer experience by accurately addressing over 80% of customer enquiries and transcription needs in mixed language environments.


The AI Chatbot with speech-to-text capabilities understands Hong Kong’s local mix of Cantonese, English, as well as professional terms, industrial jargons and slangs. The innovation also includes the followings:

ASTRI’s NLP for analysing enquiries that are not supported by prior data training or any existing keywords database. We help to build Domain-specific database management platform for non-IT users to build and customise client-specific knowledgebase. NLP can parse Chinese sentences and understand the contextual meanings.

For any inquiries or feedback on using our products in your organisation, please reach out to us here. Thank you!